Last Updated: 4 Aug 2026
At Mileira Jewellery (“Mileira”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, mileira.com (the “Website”), make a purchase, contact us, subscribe to our communications, or otherwise interact with us.
Mileira is based in Kuala Lumpur, Malaysia, and we handle personal data in accordance with applicable Malaysian data protection laws, including the Personal Data Protection Act 2010 (Act 709) and applicable amendments and regulations.
By using our Website or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.
1. who we are
Mileira Jewellery is an independent jewellery brand based in Kuala Lumpur, Malaysia.
For the purposes of applicable data protection laws, Mileira is responsible for the personal data collected and processed through this Website.
Business / Legal Name: MILEIRA JEWELLERY
Business Registration No.: 202603116359 (MA0345888-X)
Location: Kuala Lumpur, Malaysia
Email: mileirajewellery@gmail.com
If you have any questions regarding your personal data or this Privacy Policy, you may contact us using the details above.
2. personal data we collect
Depending on how you interact with Mileira, we may collect the following categories of personal data:
Information you provide to us
When you place an order, create an account, contact us, subscribe to our marketing communications, or participate in our campaigns, we may collect:
- Full name
- Email address
- Telephone or mobile number
- Billing address
- Shipping or delivery address
- Order and purchase information
- Product preferences
- Account information
- Marketing preferences
- Survey responses, reviews, feedback, or other information you voluntarily provide
- Communications you send to us
Payment Information
Payments made through our Website are processed using third-party payment providers, including Stripe.
When you make a payment, Stripe may collect and process payment and transaction information, including information necessary to complete and verify your payment.
Mileira does not intend to store your complete credit or debit card number or card security code on our own servers. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.
Information collected automatically
When you browse or interact with our Website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages and products viewed
- Website interactions and actions taken
- Referring website or source
- Approximate location derived from your IP address
- Date and time of visits
- Cookies and similar identifiers
- Other technical and usage information
This information may be collected through cookies, pixels, analytics tools, and similar technologies, including Meta Pixel and Google Analytics.
3. How we collect your personal data
We may collect personal data:
- When you browse or use our Website
- When you create an account
- When you place an order or make a purchase
- When you provide information during checkout
- When you contact us
- When you subscribe to our email communications
- When you participate in surveys, giveaways, campaigns, or other activities
- When you provide reviews, feedback, or other information
- Automatically through cookies, pixels, analytics tools, and similar technologies
- Through interactions with our advertisements on platforms such as Meta
We may also receive certain information from third-party service providers that help us operate our Website, process payments, provide analytics, communicate with customers, or conduct advertising and marketing activities.
4. how we use your personal data
We may use your personal data for the following purposes:
To process and fulfil your orders
- Process purchases and payments
- Confirm and manage orders
- Arrange delivery
- Provide order and delivery updates
- Handle returns, exchanges, and refunds
- Provide customer service
- Maintain transaction records
To provide and improve our Website and services
- Operate and maintain our Website
- Improve our products, Website, services, and customer experience
- Understand how visitors interact with our Website
- Analyse customer preferences and purchasing behaviour
- Conduct surveys and collect feedback
- Detect, prevent, and investigate fraud, abuse, or security issues
For email marketing
Where permitted by applicable law and/or where you have provided the necessary consent, we may use your personal data to send marketing communications through Brevo, including:
- New product and collection announcements
- Promotions and special offers
- Brand news and updates
- Educational or editorial content
- Other communications relating to Mileira
Brevo may process your email address and other relevant information on our behalf to deliver these communications and may provide information about email engagement, such as whether an email was opened or a link was clicked.
You may unsubscribe from marketing communications at any time using the unsubscribe link provided in our emails or by contacting us.
For analytics
We use Google Analytics to help us understand how visitors use our Website and how our Website performs.
Google Analytics may collect information such as pages viewed, interactions, device information, browser information, approximate location, traffic source, and other usage information.
We use this information to understand Website performance, improve the customer experience, and make informed business and marketing decisions.
For advertising and remarketing
We use Meta Pixel and may use other advertising technologies to measure advertising performance, understand Website activity, optimise our advertising campaigns, and reach people who may be interested in Mileira products.
These technologies may collect information about actions taken on our Website, such as pages viewed, products viewed, purchases, or other interactions.
Depending on your settings and applicable law, this information may be associated with identifiers provided by advertising platforms and may be used to show you relevant Mileira advertisements on third-party platforms.
5. cookies and similar technologies
Our Website uses cookies, pixels, tags, analytics tools, and similar technologies to help us operate the Website and understand how visitors interact with it.
These technologies may be provided by Mileira or by third-party service providers such as WooCommerce, Stripe, Meta, Google, and Brevo.
We may use cookies and similar technologies for the following purposes:
Essential functionality
These technologies may be necessary to:
- Keep the Website functioning
- Maintain your shopping cart
- Process checkout
- Maintain your session
- Remember relevant preferences
- Support security and fraud prevention
Analytics
We use technologies such as Google Analytics to understand:
- How visitors arrive at our Website
- Which pages and products are viewed
- How visitors interact with our Website
- Website traffic and performance
- General trends in customer behaviour
Advertising and remarketing
We use Meta Pixel and similar technologies to:
- Measure the effectiveness of our advertisements
- Understand actions taken after viewing or interacting with an advertisement
- Optimise advertising campaigns
- Build audiences for relevant advertising and remarketing
Email marketing
Our email marketing provider, Brevo, may use tracking technologies within emails to help us understand engagement, such as whether an email has been opened or whether links have been clicked.
You may be able to control or restrict cookies through your browser settings and, where applicable, through our cookie consent tools.
Please note that disabling certain cookies may affect the functionality of our Website, including shopping cart and checkout functionality.
6. Third-Party Service Providers
We use selected third-party service providers to help us operate Mileira and provide our services.
These may include:
WooCommerce
We use WooCommerce to operate our online store, including product listings, shopping cart functionality, checkout, customer accounts, orders, and related e-commerce functions.
Stripe
We use Stripe to process payments. Stripe may process payment and transaction information necessary to complete your purchase.
Google Analytics
We use Google Analytics to analyse Website traffic, usage, and performance.
Meta Pixel
We use Meta Pixel to measure advertising effectiveness, understand Website activity, optimise advertising campaigns, and support remarketing.
Brevo
We use Brevo for email marketing and customer communications. Brevo may process contact information and engagement information to deliver and measure our email communications.
These third-party providers may process personal data on our behalf or independently, depending on the services they provide. Their processing of personal data may also be subject to their own privacy policies and terms.
7. Disclosure of Personal Data
We do not sell your personal data.
We may disclose or provide access to your personal data where reasonably necessary for the purposes described in this Privacy Policy, including to:
- WooCommerce and other Website/e-commerce service providers
- Stripe and other payment processors
- Delivery and logistics providers
- Brevo and other communication or email marketing providers
- Google and analytics providers
- Meta and advertising platforms
- Website hosting, security, and technical service providers
- Professional advisers, auditors, or service providers
- Government authorities, regulators, or law enforcement agencies where required by law
Some third-party providers may process your personal data outside Malaysia. Where this occurs, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data protection laws.
8. International Transfers of Personal Data
Some of our third-party service providers may be located outside Malaysia. As a result, your personal data may be transferred to, stored in, or processed in countries outside Malaysia.
Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure that the transfer and subsequent processing are carried out in accordance with applicable data protection laws and appropriate safeguards.
9. How We Protect Your Personal Data
We take reasonable and appropriate steps to protect your personal data against unauthorised access, collection, use, disclosure, alteration, loss, misuse, or destruction.
These measures may include appropriate technical, administrative, and organisational safeguards.
However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
10. How Long We Keep Your Personal Data
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Fulfilling your orders
- Providing customer support
- Maintaining business and transaction records
- Meeting legal, accounting, tax, or regulatory requirements
- Resolving disputes
- Preventing fraud and misuse
- Maintaining appropriate business records
When personal data is no longer required, we may securely delete, destroy, anonymise, or otherwise dispose of it in accordance with applicable laws and our internal practices.
11. Your Rights
Subject to applicable laws and any applicable limitations or exceptions, you may have rights relating to your personal data, including the right to:
- Request access to personal data that we hold about you
- Request correction of inaccurate or incomplete personal data
- Withdraw consent for certain processing where processing is based on consent
- Request that we stop using your personal data for direct marketing
- Make enquiries or raise concerns regarding our handling of your personal data
If you wish to exercise any of these rights, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
Please note that some requests may be subject to applicable legal requirements, exceptions, or reasonable administrative procedures.
12. Direct Marketing
Where permitted by applicable law and/or where you have provided the necessary consent, Mileira may send you marketing communications by email through Brevo.
These communications may include:
- New collection announcements
- Product launches
- Promotions and special offers
- Brand stories and updates
- Events and campaigns
- Other relevant Mileira content
You can unsubscribe at any time by clicking the unsubscribe link in our marketing emails or contacting us directly.
Please note that unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates, payment information, refunds, or customer service responses.
13. Children’s Privacy
Our Website is not intended to knowingly collect personal data from children without appropriate consent or authorisation where required by law.
If you believe that a child has provided personal data to us without appropriate consent, please contact us so that we can take appropriate action.
14. Third-Party Websites and Links
Our Website may contain links to third-party websites, social media platforms, payment providers, or other services.
This Privacy Policy applies only to Mileira’s Website and does not apply to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, Website, services, technology, or applicable laws and regulations.
Any updates will be published on this page with a revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
16. Third-Party Services and Privacy Policies
For transparency, you may wish to review the privacy practices of the third-party services we use to operate Mileira:
- WooCommerce — e-commerce and Website functionality
- Stripe — payment processing
- Google Analytics — Website analytics
- Meta — advertising and remarketing
- Brevo — email marketing and communications
Third-party services may update their privacy practices from time to time, and their processing of information is governed by their respective policies and terms.
17. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the way we handle your personal data, please contact us:
Mileira Jewellery
Kuala Lumpur, Malaysia
Email: mileirajewellery@gmail.com
We will endeavour to respond to your enquiry within a reasonable period and in accordance with applicable data protection laws.