Welcome to the Mileira Jewellery website, owned and operated by MILEIRA JEWELLERY, a registered company in Malaysia (“Company”, “Us”, and “Our”). Stated Terms and Conditions will govern customers’ (“You” or “Your”) usage of the Mileira Jewellery online store (“Services”). These Terms & Conditions (“Terms”) govern your access to and use of mileira.com (the “Website”) and your purchase of products from Mileira. By accessing our Website, creating an account, placing an order, or purchasing our products, you agree to be bound by these Terms. Please read them carefully before using our Website or placing an order. If you do not agree with these Terms, please do not use our Website or purchase our products.
1. About Mileira
Mileira is a jewellery brand based in Kuala Lumpur, Malaysia.
Business / Legal Name: MILEIRA JEWELLERY
Business Registration No.: 202603116359 (MA0345888-X)
Business Location: Kuala Lumpur, Malaysia
Email: mileirajewellery@gmail.com
Website: mileira.com
Throughout these Terms, “Mileira”, “we”, “us”, and “our” refer to the business operating Mileira and mileira.com.
“You” and “your” refer to any person accessing our Website or purchasing our products.
2. Using Our Website
You may use our Website for lawful purposes and in accordance with these Terms.
You agree not to:
- Use the Website for any unlawful or fraudulent purpose;
- Attempt to gain unauthorised access to our Website, systems, accounts, or databases;
- Interfere with the security or operation of our Website;
- Introduce viruses, malware, malicious code, or other harmful material;
- Scrape, copy, reproduce, or systematically extract Website content without our permission;
- Use automated systems or bots to access the Website in a manner that may interfere with its operation;
- Impersonate another person or provide false information;
- Use our Website to infringe the rights of Mileira or any third party;
- Use our Website in a manner that could damage our reputation or business.
We reserve the right to restrict or terminate access to the Website where we reasonably believe that these Terms have been violated.
3. Website Information and Availability
We aim to ensure that information on our Website is accurate, complete, and up to date.
However, we do not guarantee that all information will always be:
- Complete;
- Accurate;
- Current;
- Free from typographical errors; or
- Available without interruption.
We may update, modify, correct, or remove Website content at any time without prior notice.
We may also temporarily suspend or restrict access to the Website for maintenance, updates, security reasons, technical issues, or other operational reasons.
4. Our Products
Mileira specialises in jewellery designed for everyday wear.
We make reasonable efforts to ensure that product descriptions, photographs, measurements, colours, materials, and other product information displayed on our Website are accurate.
However, please note that:
Product photography
Actual product colours may vary slightly depending on:
- Your device;
- Screen settings;
- Lighting conditions;
- Photography conditions; and
- Natural characteristics of the materials used.
We cannot guarantee that the colour displayed on your screen will exactly match the physical product.
Natural gemstones
Where our jewellery contains natural gemstones, each stone may have natural variations in:
- Colour;
- Tone;
- Pattern;
- Texture;
- Clarity;
- Shape; and
- Inclusions.
These characteristics are part of the natural nature of gemstones and should not necessarily be considered defects.
Handmade or individually finished pieces
Where applicable, slight variations may occur between individual pieces due to the nature of jewellery production and hand-finishing.
These variations may include minor differences in appearance, positioning, shape, or finish.
Such differences may not constitute manufacturing defects.
Product specifications
Materials, dimensions, gemstone types, finishes, and other specifications are stated on the relevant product page where applicable.
Please review the product information carefully before placing an order.
5. Jewellery Materials and Care
Product-specific material information will be provided on the relevant product page.
Where a product is described as using 14K gold-plated material, this refers to the material specification stated by Mileira for that product.
Jewellery may naturally experience changes in appearance over time depending on factors including:
- Frequency of wear;
- Contact with water;
- Sweat;
- Perfume;
- Cosmetics;
- Skincare products;
- Household chemicals;
- Cleaning products;
- Storage conditions; and
- General handling.
To help maintain your jewellery, we recommend following Mileira’s jewellery care instructions provided on our Website or with your order.
Normal wear and tear, scratches, tarnishing, discolouration, or damage caused by improper use or care may not be considered manufacturing defects.
6. Product Availability
All products are subject to availability.
We may:
- Limit the quantity of products available for purchase;
- Discontinue products;
- Change product specifications;
- Change product availability;
- Temporarily suspend sales of particular products; or
- Refuse or cancel orders where necessary.
If a product becomes unavailable after you have placed an order, we will contact you and, where applicable, provide an appropriate solution such as a refund or alternative arrangement.
7. Prices
All product prices displayed on the Website are stated in Malaysian Ringgit (RM) unless otherwise indicated.
Prices may change from time to time.
Any price change will not affect an order that has already been accepted and paid for, except where an adjustment is required due to an obvious pricing error or other exceptional circumstance.
Taxes and duties
For orders shipped outside Malaysia, additional taxes, customs duties, import charges, or other fees may apply depending on the destination country.
Unless expressly stated otherwise, such charges are the responsibility of the customer.
Mileira is not responsible for customs delays, import restrictions, or charges imposed by the destination country’s authorities.
8. Orders
When you place an order through our Website, you are making an offer to purchase the selected products.
After placing an order, you may receive an order confirmation email acknowledging that we have received your order.
An order confirmation does not necessarily mean that your order has been finally accepted.
We reserve the right to accept or decline an order where reasonably necessary, including where:
- A product is unavailable;
- There is an obvious pricing or product description error;
- Payment cannot be successfully processed;
- We reasonably suspect fraudulent or unauthorised activity;
- The order appears to have been placed in breach of these Terms;
- We are unable to fulfil the order for operational reasons; or
- Other circumstances make fulfilment reasonably impracticable.
If we cancel an order after payment has been made, we will provide an appropriate refund for the affected order.
9. Customer Information and Order Accuracy
You are responsible for ensuring that the information provided when placing an order is accurate and complete.
This includes:
- Full name;
- Email address;
- Telephone number;
- Billing information;
- Shipping address; and
- Any other information required to process your order.
Mileira is not responsible for delays, failed deliveries, additional delivery charges, or other issues resulting from incorrect or incomplete information provided by the customer.
If you realise that you have provided incorrect information, please contact us as soon as possible.
We cannot guarantee that information can be changed after an order has been processed or shipped.
10. Payment
Payments made through our Website are processed through third-party payment providers, including Stripe.
By placing an order, you confirm that:
- The payment information you provide is accurate and complete;
- You are authorised to use the payment method;
- You authorise the applicable payment provider to process the transaction; and
- You will not knowingly use fraudulent or unauthorised payment information.
Mileira does not intend to store complete credit or debit card information on our own servers.
Payment processing may be subject to the payment provider’s own terms and privacy practices.
If payment is unsuccessful, declined, reversed, or otherwise cannot be completed, we may cancel or suspend the relevant order.
11. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
We will try to accommodate cancellation requests where the order has not yet been processed or shipped.
However, once an order has entered processing, been packed, or been shipped, cancellation may no longer be possible.
Where cancellation is accepted, any refund will be handled in accordance with our Shipping, Returns, Exchanges & Refunds Policy.
12. Shipping, Returns, Exchanges & Refunds
Our shipping, return, exchange, and refund rules are set out separately in our: Shipping, Returns, Exchanges & Refunds Policy
By placing an order with Mileira, you acknowledge that you have read and understood that policy.
Please review the policy before purchasing.
13. Damaged, Defective, or Incorrect Products
We take care to inspect and package our products before shipment.
If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible after receiving your order.
You may be asked to provide:
- Your order number;
- Photographs or videos of the product;
- Photographs of the packaging;
- A description of the issue; and
- Other information reasonably required to investigate the matter.
Please do not return an item without first contacting us and receiving instructions where required.
Any remedy will be handled in accordance with our Shipping, Returns, Exchanges & Refunds Policy and applicable Malaysian law.
14. Promotions, Discount Codes and Special Offers
From time to time, Mileira may offer:
- Promotional discounts;
- Discount codes;
- Limited-time offers;
- Free gifts;
- Giveaways;
- Early-access offers;
- Bundle promotions; or
- Other promotional campaigns.
Unless otherwise stated:
- Promotions are subject to their stated terms;
- Promotions may have a specified start and end date;
- Promotional offers cannot be exchanged for cash;
- Discount codes may not be combined unless expressly permitted;
- Discount codes cannot be applied retrospectively to completed orders;
- Some products may be excluded from promotions;
- Promotional offers may be subject to minimum purchase requirements;
- Each promotional code may be limited to one use per customer; and
- We reserve the right to withdraw or modify a promotion where reasonably necessary.
Specific promotional terms displayed with an offer will take precedence over these general provisions where there is any inconsistency.
15. Gift Cards, Vouchers and Store Credits
If Mileira offers gift cards, vouchers, or store credits, their specific terms will be communicated at the time they are issued.
Unless otherwise stated:
They may be subject to additional conditions stated at the time of issue.
They cannot be exchanged for cash;
They cannot be transferred for monetary value;
They cannot be used after their stated expiry date, where an expiry date applies;
They cannot be replaced if lost or stolen where we are unable to verify ownership; and
16. Intellectual Property
All content on the Website is owned by or licensed to Mileira unless otherwise stated.
This includes, without limitation:
- Mileira’s name and branding;
- Logos;
- Jewellery designs;
- Product photographs;
- Videos;
- Graphics;
- Illustrations;
- Website design;
- Product descriptions;
- Brand stories;
- Written content;
- Marketing materials;
- Original artwork; and
- Other visual, written, or creative materials.
This content is protected by applicable intellectual property laws.
You may view and use Website content for your personal, non-commercial use in connection with shopping on Mileira.
You may not, without our prior written permission:
- Copy;
- Reproduce;
- Modify;
- Republish;
- Distribute;
- Sell;
- Commercially exploit;
- Create derivative works from; or
- Use our content or jewellery designs as your own.
Unauthorised use may constitute an infringement of our intellectual property rights.
17. Mileira Brand and Jewellery Designs
Mileira’s jewellery designs, concepts, collection names, product photography, visual identity, storytelling, and creative materials are part of the intellectual property and creative identity of Mileira.
You may not reproduce, manufacture, sell, distribute, or commercially exploit Mileira jewellery designs or substantially replicate our designs without our prior written permission.
Nothing in these Terms grants you ownership or a licence to use Mileira’s intellectual property except as expressly permitted.
18. Customer Reviews, Photos and User Content
f you voluntarily submit reviews, photographs, videos, testimonials, comments, feedback, or other content to Mileira (“User Content”), you remain responsible for that content.
By submitting User Content, you confirm that:
- You own or have the necessary rights to submit it;
- It does not infringe another person’s intellectual property, privacy, or other rights;
- It is not unlawful, misleading, defamatory, abusive, or fraudulent; and
- You have obtained any necessary permission from other individuals appearing in the content.
Where permitted by applicable law, you grant Mileira a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display, adapt, and share your User Content for purposes including:
- Marketing;
- Advertising;
- Social media;
- Website content;
- Product promotion;
- Customer communications; and
- Brand communications.
We may edit or remove User Content where reasonably necessary.
If you do not want your content used for marketing purposes, please contact us before submitting it or notify us promptly after submission.
19. Feedback
If you provide Mileira with suggestions, ideas, recommendations, product feedback, or other comments, you acknowledge that we may use such feedback to improve our products, services, or business.
Where permitted by law, you agree that Mileira may use such feedback without an obligation to compensate you.
This does not affect your rights in personal data, confidential information, or intellectual property that belongs to you.
20. Third-Party Services and Links
Our Website may use or provide access to third-party services, platforms, or websites, including services used for:
- Payment processing;
- Analytics;
- Advertising;
- Email marketing;
- Social media;
- Shipping;
- Website functionality; and
- Other business operations.
Examples may include Stripe, Google, Meta, Brevo, WooCommerce, and third-party social media platforms.
Third-party services may be governed by their own terms and privacy policies.
Mileira is not responsible for the content, availability, security, or privacy practices of third-party websites or services that we do not control.
21. Privacy
Our collection and use of personal data is described in our Privacy Policy.
By using our Website, you acknowledge that your personal data may be collected and processed in accordance with that Privacy Policy and applicable Malaysian data protection laws.
Our Privacy Policy also explains our use of cookies and similar technologies, including technologies associated with analytics, advertising, email marketing, payment processing, and Website functionality.
22. Advertising and Analytics
We may use third-party technologies such as Meta Pixel and Google Analytics to understand Website activity, measure advertising performance, improve our services, and conduct marketing and remarketing activities.
We may also use Brevo to communicate with customers and subscribers by email.
Information about these technologies and how we process personal data is provided in our Privacy Policy.
23. Disclaimer
To the extent permitted by applicable law, Mileira provides the Website and its content on an “as available” basis.
We do not guarantee that:
- The Website will always be available;
- The Website will operate without interruption;
- The Website will be completely free from errors or technical issues;
- All information will always be current or error-free; or
- The Website will be completely free from viruses or other harmful components.
We take reasonable measures to maintain the security and reliability of our Website, but no online service can be guaranteed to be completely secure or uninterrupted.
24. Limitation of Liability
To the extent permitted by applicable law, Mileira will not be responsible for losses or damages arising from:
- Your inability to access or use the Website;
- Temporary Website interruptions;
- Technical failures outside our reasonable control;
- Delays caused by third-party service providers;
- Incorrect information supplied by you;
- Improper use or care of our products;
- Normal wear and tear;
- Natural variations in gemstones or materials;
- Customs delays or restrictions;
- Events beyond our reasonable control; or
- Unauthorised access to information caused by circumstances outside our reasonable control.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable Malaysian law.
Nothing in these Terms is intended to remove or restrict any consumer rights or protections that cannot lawfully be excluded.
25. Events Beyond Our Reasonable Control
Mileira will not be responsible for delays or failure to perform our obligations where the delay or failure results from circumstances beyond our reasonable control.
Such circumstances may include:
- Natural disasters;
- Floods;
- Fires;
- Severe weather;
- Epidemics or pandemics;
- War;
- Civil unrest;
- Government restrictions;
- Strikes;
- Transport disruptions;
- Internet or telecommunications failures;
- Cybersecurity incidents;
- Power outages;
- Courier or logistics disruptions; or
- Other events outside our reasonable control.
Where reasonably possible, we will notify affected customers and take reasonable steps to minimise the impact.
26. Account Registration
Where our Website allows customers to create an account, you are responsible for:
- Providing accurate information;
- Keeping your login credentials confidential;
- Taking reasonable steps to protect your account;
- Not allowing unauthorised persons to use your account; and
- Notifying us if you believe your account has been compromised.
You are responsible for activity carried out through your account unless caused by circumstances outside your reasonable control.
We may suspend or terminate an account where reasonably necessary to protect our Website, customers, or business.
27. Changes to These Terms
We may update these Terms from time to time to reflect:
- Changes to our business;
- New products or services;
- Changes to our Website;
- Changes to our policies;
- Changes to technology; or
- Changes in applicable laws and regulations.
The updated Terms will be published on this page with a revised “Last Updated” date.
Your continued use of the Website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
For purchases made before an update, the Terms applicable at the time of purchase will generally continue to govern that transaction, unless otherwise required by law.
28. Governing Law
These Terms are governed by and interpreted in accordance with the laws of Malaysia.
Subject to any mandatory rights or remedies available to consumers under applicable law, any dispute arising from or relating to these Terms, the Website, or your purchase from Mileira shall be subject to the jurisdiction of the courts of Malaysia.
Nothing in these Terms is intended to deprive you of any mandatory consumer rights or protections that apply to you under applicable law.
29. Entire Agreement
These Terms, together with our Privacy Policy and Shipping, Returns, Exchanges & Refunds Policy, constitute the principal terms governing your use of our Website and purchase of Mileira products, subject to any additional terms expressly communicated at the time of purchase.
If there is a conflict between these Terms and specific terms presented for a particular promotion, product, or service, the specific terms will apply to the extent of that conflict.
30. Contact Us
If you have questions about these Terms, your order, or any Mileira service, please contact us:
Mileira Jewellery
Kuala Lumpur, Malaysia
Email: mileirajewellery@gmail.com
We will endeavour to respond to enquiries within a reasonable period.